How do you Order Online?
You may choose any mobile phone, accessories & mobile content from our online product catalog and add it to your shopping cart and pay using credit card through our secure payment gateway.
What are the cards accepted?
You can pay by means of Credit Cards: Visa, Mastercard.
You can use the following type of DEBIT CARDS:
- ICICI bank Visa debit cards
- State Bank of India Visa Debit Cards
- HDFC bank Visa Debit Cards
- Axis Bank Visa Debit Cards
- Deutsche Bank Visa Debit Cards
- Karur Vysya Bank Visa Debit Cards
- Corp Bank Visa Debit Cards
- Indian Overseas Bank Visa Debit Cards
How will the delivery be done?
|Other Payment mode
- Airtel Money
- Allahabad Bank
- Axis Bank
- Bank of Bahrain and Kuwait
- Bank of Baroda
- Bank of India
- Bank of Maharashtra
- Bank of Rajasthan
- Beam Cash Card
- Central Bank of India
- Citi Bank
- City Union Bank
- Corporation Bank
- DCB Bank
- Deutsche Bank
- Dhanlaxmi Bank
- Federal Bank
- HDFC Bank Retail
- I-Cash Card
- ICICI Bank
- IDBI Bank
- Indian Bank
- Indian Overseas NetBanking
- ING Vysya Bank
- J&K Bank
- Karnataka Bank
- Karur Vysya Bank
- Oriental Bank Of Commerce
- South Indian Bank
- Standard Chartered Bank
- State Bank of Hyderabad
- State Bank of India
- State Bank of Mysore
- State Bank of Travencore
- Tamilnad Mercantile Bank
- Union Bank of India
- United Bank Of India
- Vijaya Bank
- Yes Bank
We process the national delivery only through courier.
How long would the delivery take?
The products purchased through our online shopping mall will usually be shipped in 7 working days based on the stock status.
How does the recharges processed?
The recharges are processed on the same day once after the payment is confirmed by our Merchant banks. Recharges may be delayed depending on the network status or any technical issues.
Do I have to pay any extra taxes?
Yes. Regional VAT is added to the cost of order.
Will I get an order confirmation?
Yes. You will receive a call from our executive once the order is confirmed. If you have provided your email id you will also receive a confirmation via email, which you can print for your reference.
How to Cancel an Order?
To cancel an order you will have to send cancellation request to our online support department[email@example.com] UniverCell reserves all the rights for cancellation.
Is the product purchased online cover warranty?
All products cover the manufacturers warranty.
How Secure is the UniverCell's Payment gateway?
www.univercell.in process all payments with secure bank Payment gateways.
What is the advantage of online purchase?
You can sit at leisure at home or from your work place and shop genuine mobile phones by Searching, Comparing and selecting your choice right from wherever you are.
What are EMI options provided for debit and credit cards ?
EMI Options available only for ICICI credit cards on ICICI payment gateway.
EMI Options are not available for other bank Credit cards on ICICI payment gateway.
How do i avail these 3G plans on my handset?
Prepaid:You can just walk-in to the nearest outlet and recharge with any of the above denomination just like a normal LAPU recharge.If this is the first time you are activating 3G,Your 3G plan will be activated in your account within 4 hours.
Postpaid:You can give yours activation request by sms to '121' to walk-in to the nearest Airtel Relationship center and give your request for activation.TAT is 4 hours.
I do not wish to avail any of the 3G palns.Can i till browse on 3G speed on my mobile while is 3G compatible?
Yes,if you have a 3G compatible handset,you can still use our "Pay as you Go" option where you can browse on 3G speed and also make Video Calls without availing any plan.You will be charged at 30ps / 20kb for browsing and 5ps / sec for Video Calls.SMS "3G" to 121 and you will be activated with 3G service on your mobile.
How do check my balance available on my 3G paln?
You can check your balance by dialing *123*11#
I use a prepaid connection.Can i avail these 3G plans at any of the retailer outlet?
Yes,just like a normal recharge,you can walk-in to any retail outlet and recharge with the 3G plan.
Will i get a separate bill for my postpaid 3G plan?
Your 3G plan charges will be including in your existing postpaid bill.
Do i need to change my sim card?
3G will work on your existing 2G SIM Card.You will not be required to change your SIM Card.
What will happen if I try to renew my plan / recharge with another plan during the validity of my existing plan?
You cannot recharge a data pack with another data pack till previous balance is above 50MB. On recharge with new data pack (When balance less then 50MB) / change in existing pack,earlier data balance available in your account will be forfeited.
How do i activate video calls?
Video call will be activated by default once you are activated on 3G.
Can i make video call to Non-airtel mobiles?
Video call is possible on Local, STD and Roaming as long as the other network support 3G video calling.
Can i make video calls on Roaming and what are the charges?
You can make video calls on National Roaming on airtel 3G network and will be charged at 5ps / sec. Video calls on ISD & international roaming is not allowed.
How do i know the best plan for my usage?
You can log into www.airtel.in/Airtel-3G and access our internet usage calculator.
Based on your current requirement of emails,browsing,ect, it will provide you with the estimated monthly data usage.This will help you choose the best 3G plan.
Can i get an Unlimited 3G Plan?
Currently, we have a plan which offers you upto 2GB browsing in a month. We will keep you information on any unlimited plans launched in future.
Do I have to pay any extra charges for shipping/delivery?
||If with any special gifts (Fifa kit,watch,glass) additional cost.
||Rs.25/- extra for gift logistics.
||Rs.50/- extra for gift logistics.
|Rest of india
||Rs.75/- extra for gift logistics.
What is Univercell Mobiles Credit Card EMI scheme?
Univercell Mobiles Credit Card EMI scheme is a payment option available for all orders that have a minimum value of Rs. 3000, where you will be required to pay
the amount of your order in a specified number of installments.Univercell Mobiles offer three to five schemes (3, 6, 9,12 and 18month)
across 7 banks (Axis,Standard Chartered , HSBC, Kotak , State Bank of India, ICICI and CITI Bank).
Note : Three to Five EMI Schemes (3, 6, 9,12 and 18month ) Depends upon the selection of Bank
|Axis Bank,Standard Chartered Bank,HSBC Bank,Kotak Bank
||(3, 6, 9,and 12 month)
|State Bank of India
||(3, 6, 9,12 and 18 month)
||(3, 6, and 9 month)
||(3, 6, and 12 month)